Explanation and explanation of the Warranty & Lifespan

Report an article complaint.
Did you receive a defective item or did it break within the 14-day return period? Please report your complaint within 14 days. If possible, we will exchange the defective item immediately.

Legal warranty.
All items you purchase from Esterella Lingerie come with a legal warranty. This means that an item must be in good condition upon delivery and function properly under normal use.
In addition to the legal warranty, we also look at the economic lifespan of the item, because one product lasts longer than another.

Economic lifespan.
UNETO-VNI has conducted research into the average lifespan of a large number of items. You can also consult this list if you're curious about the economic lifespan of your item via uneto-vni.nl.

What is a good product?
You should be able to use an item for at least a certain amount of time without any problems. How long an item lasts depends on its type. If you buy something on sale, you're still entitled to a good product. When is a product defective?
An item is not good if it is incomplete, damaged, or broken.

Warranty period.
If an item doesn't function properly within the applicable warranty period, we'll work with you as quickly as possible to find a suitable solution. This could include a free repair, a new item, or a refund. If the problem with the item is your own fault, you're not entitled to a free repair, a new item, or a refund. If you used the item normally but it's simply worn out, you're also not entitled to a free repair, a new, comparable product, or a refund.

Warranty certificate.
The invoice (or other proof of purchase) for your order also serves as your item's warranty certificate. If you wish to make a warranty claim, we will ask for a copy of the invoice.

Complaint within warranty period.
If you submit a complaint about an item, we will check whether the warranty provisions, as described in the general terms and conditions, apply to your personal situation.
If the complaint is justified, all costs (including shipping costs) within the warranty period will be borne by Esterella Lingerie.

More information about warranty.
For more information about warranty terms and conditions, please visit the ConsuWijzer website. ConsuWijzer is the government's information desk for consumers. You can always contact us; we're happy to help: klantenservice@esterella.nl or +31(0)45-5714103.