Esterella Lingerie attaches great importance to the protection of your personal data. In this Privacy Policy, we aim to provide clear and transparent information about how we handle personal data.
We do everything we can to protect your privacy and therefore handle personal data with care. Esterella Lingerie complies with all applicable laws and regulations, including the General Data Protection Regulation. This means that we:
- Process your personal data in accordance with the purpose for which it was provided, these purposes and types of personal data are described in this Privacy Policy;
- Processing of your personal data is limited to only those data that are minimally necessary for the purposes for which they are processed;
- Ask for your explicit consent if we need it for the processing of your personal data;
- Have taken appropriate technical and organizational measures to ensure the security of your personal data;
- Do not pass on personal data to other parties, unless this is necessary for the implementation of the purposes for which they were provided;
- To be aware of your rights regarding your personal data, to point this out to you and to respect them.
As Esterella Lingerie, we are responsible for processing your personal data. If you have any questions after reviewing our Privacy Policy, or in general, or would like to contact us, please use the contact details at the bottom of this document.
Processing of personal data of Customers
Personal data of customers are processed by Esterella Lingerie for the following purposes:
- Administrative purposes;
- Communication about the delivery of products such as our lingerie, swimwear and nightwear;
- Carrying out an assignment;
- Requesting (anonymous) feedback about our services.
The basis for this personal data is:
- The agreement to supply
For the above purpose(s), Esterella Lingerie may request the following personal data from you:
- First name;
- Infix;
- Last name;
- (Business) Telephone number;
- (Business) Email address;
- Address details
- Date of birth
Your personal data will be stored by Esterella Lingerie for the purpose of the above-mentioned processing(s) for the period:
- During the term of the agreement and thereafter for a maximum of 7 years.
If you order a prosthesis from us, we also process medical information, your citizen service number (BSN), insurance company, and policy number. We do this, among other things, to be able to submit claims to your health insurer. We always request your consent for the provision and processing of this information when entering into the purchase agreement.
Processing of personal data of Customer Cardholders
Personal data of customers are processed by Esterella Lingerie for the following purposes:
- Administrative purposes;
- Save for a discount on our products;
- Informing you about our new collections, promotions and sales by addressed mail or e-mail;
- We only use your telephone number to inform you about deliveries.
The basis for this personal data is:
- The customer cardholder agreement
For the above purpose(s), Esterella Lingerie may request the following personal data from you:
- First name;
- Infix;
- Last name;
- (Business) Telephone number;
- (Business) Email address;
- Address details
- Date of birth
- Information about previous purchases
Your personal data will be stored by Esterella Lingerie for the purpose of the above-mentioned processing(s) for the period:
- During the term of the agreement and thereafter for a maximum of 7 years. If you do not make a purchase for 7 years, your data will be deleted from our system.
You can find more information about our savings system here consult:
Processing of personal data of interested parties
Personal data of interested parties are processed by Esterella Lingerie for the following purpose(s):
- Provision of information in the form of targeted contacts.
The basis for this personal data is:
- Consent by completing the contact form.
For the above purpose(s), Esterella Lingerie may request the following personal data from you:
- First name;
- Infix;
- Last name;
- Telephone number;
- Email address.
Your personal data will be stored by Esterella Lingerie for the purpose of the above-mentioned processing(s) for the period:
- During the period that one is considered an interested party, maximum 3 months.
Processing of personal data of applicants
Personal data of applicants are processed by Esterella Lingerie for the following purpose(s):
- Recruitment of personnel
The basis for this personal data is:
- Consent
For the above purpose(s), Esterella Lingerie may request the following personal data from you:
- First name;
- Infix;
- Last name;
- Telephone number;
- Email address;
- Date of birth;
- Information about your career history and education
Your personal data will be stored by Esterella Lingerie for the purpose of the above-mentioned processing(s) for the period:
- During the period in which an application is pending and thereafter for a maximum of 4 weeks, unless it is agreed that the application may be kept in the portfolio, in which case a maximum of 1 year.
Processing of personal data in connection with camera surveillance
Personal data of Employees/visitors are processed by Esterella Lingerie for the following purpose(s):
- To increase security and prevent fraud and/or theft in and around our company.
The basis for this personal data is:
- Legitimate interest
For the above purpose(s), Esterella Lingerie may request the following personal data from you:
- Images/Photos
Your personal data will be stored by Esterella Lingerie for the purpose of the above-mentioned processing(s) for the period:
- For a maximum of 4 weeks, unless criminal offences are recorded on the cameras or can be used to assist in the investigation of a criminal offence.
Processing of personal data of Newsletter subscribers
Personal data of Newsletter subscribers are processed by Esterella Lingerie for the following purpose(s):
- Informing subscribers about our latest collections, offers and promotions.
The basis for this personal data is:
- Consent to sending the newsletter;
For the above purpose(s), Esterella Lingerie may request the following personal data from you:
- First name;
- Infix;
- Last name;
- Email address.
Your personal data will be stored by Esterella Lingerie for the purpose of the above-mentioned processing(s) for the period:
During the period that one is registered.
Cookies
We refer to our cookie policy.
To map and analyze the use of our webshop, we use Google Analytics. These cookies allow us to see how often the website is visited and which pages are viewed. For information about the functionality and data processing, please refer to Google's privacy statement . The information is processed into statistics and used to optimize the website. The collected information is not used to identify you.
What are cookies?
Cookies collect information
which is necessary for the proper functioning of a website. Cookies from
Falkewinkel.nl is secure. They cannot collect personal information.
and are safe for your PC, laptop, phone or tablet.
What cookies are there and what do they do?
• you remain logged in and can shop undisturbed
• items in your shopping cart are saved
• you shop safely
• you can read and write reviews and watch videos
• the website is fast
• errors and inconveniences on the website are detected
• improvements can be tested
• personal advice is possible based on previously purchased items
and/or viewed articles
• you can share your products via social media such as Facebook and
Google.
How long do cookies last?
Most cookies disappear when you close your browser. Some cookies
can last from a few days to several years. You can order them yourself at any time via
delete your browser.
Delete or disable cookies
You can always delete cookies yourself via your browser settings or
disable. You can find an explanation on how to adjust the cookie settings
under Help in most browsers. Please note: most websites do not work
optimal if you disable cookies.
Disclosure to third parties
We may provide the information you provide to us to third parties if this is necessary for the implementation of the purposes described above.
For example, we use a third party for:
- Maintaining our website;
- Taking care of the (financial) administration;
- Arranging delivery of products.
We never share personal data with third parties with whom we have not entered into a data processing agreement. We naturally make the necessary arrangements with these parties (processors) to ensure the security of your personal data. Furthermore, we will not share the data you provide with third parties unless legally required and permitted. An example of this is if the police request (personal) data from us as part of an investigation. In such a case, we must cooperate and are therefore obligated to provide this data. We may also share personal data with third parties if you give us written permission to do so.
Within the EU
We do not provide personal data to parties established outside the EU.
Minors
We only process personal data of minors (persons under the age of 16) if written permission has been given by the parent, guardian or legal representative.
Retention period
Esterella Lingerie does not store personal data for longer than necessary for the purpose for which it was provided or is required by law.
Security
We have taken appropriate technical and organizational measures to protect your personal data against unlawful processing. For example, we have taken the following measures;
- All persons who can access your data on behalf of Esterella Lingerie are bound to confidentiality.
- We maintain a username and password policy on all our systems;
- We pseudonymize and encrypt personal data if there is reason to do so;
- We make backups of the personal data in order to be able to restore them in the event of physical or technical incidents;
- We regularly test and evaluate our measures;
- Our employees have been informed about the importance of protecting personal data.
Rights regarding your data
You have the right to access, rectify, or erase the personal data we have received from you. You can also object to the processing of your personal data (or part thereof) by us or one of our processors. You also have the right to have the data you provided transferred to you or, on your behalf, directly to another party. We may ask you to identify yourself before we can comply with these requests.
If we are allowed to process your personal data based on your consent, you always have the right to withdraw this consent.
Complaints
If you have a complaint about the processing of your personal data, please contact us directly. If we cannot resolve the matter together, we are, of course, very sorry. You always have the right to file a complaint with the Dutch Data Protection Authority, the supervisory authority for privacy protection.
To ask
If you have any questions or comments regarding our Privacy Policy, please contact us!
Contact details
Esterella Lingerie
Town Hall Street 40
6411 HM Heerlen (Netherlands)
+31 (0) 45 - 571 41 01