Returning an order is possible within 30 working days.
We will process your return within 14 business days of receipt. You will then receive a refund in the account you used for payment.

The return address is:
Esterella Lingerie BV
Town Hall Street 40
6411 HM Heerlen

Please include the return form in your package. You can find this form in our terms and conditions.
If you are unable to print the form, you may include a handwritten note with your package. Please include your full name and order number so we can process the package correctly.

You must meet the following conditions:

• You can only return items purchased at Esterella.nl
• The item must be returned (if reasonably possible) undamaged, unworn, clean, with the tag attached, and in proper packaging. Items with, for example, a perspiration or nicotine odor are considered damaged, and any reduction in value will be deducted from the purchase price. If the items are not accepted and are returned, the return shipping costs are the buyer's responsibility.
• The costs and shipping risk of returning are for the buyer, unless it concerns an incorrect or damaged item, in which case the shipping costs and shipping risk are for Esterella.nl
• If your order has been delivered and you indicate that you would like to exercise your right of withdrawal, you have 30 days to return the item without giving any reason.
• You can only return an item for a different size (if available). In the event of a return (cancellation of the purchase of one or more items), the refund amount will be refunded as soon as possible and no later than 14 days after cancellation, including all payments made up to that point.
• If you have any complaints or damage (during transport), please first contact Esterella.nl by phone. You can reach them by email at klantenservice@esterella.nl or by phone at 045-5714103.
• In case of any damage or unpaid shipment, we will charge you for the costs.
• As a consumer, you can always use the European model withdrawal form to return your order to us within the first 30 days. You can find this form in our terms and conditions.
• You can also always return items to our store: Esterella Lingerie, Raadhuisstraat 40, 6411 HM, Heerlen.

RETURN FORM