Marie Jo/L'Aventure and PrimaDonna/Twis conduct an annual mystery visit. This mystery guest personally visits our store as a customer and assesses their experience with us based on strict criteria. This unannounced visit took place again this year. This survey assesses top lingerie stores on various aspects.
Everything is documented in a report, from greetings upon arrival to holding the door open upon leaving. These are the same things you, as a customer, would pay attention to. Think of the store's layout, the relaxed atmosphere, the cheerful service, the extensive range of brands, and the inventory. We certainly pay attention to measuring your size and suggesting models or alternatives. Our willingness to fulfill your wishes is essential. In short, the entire process that is expected of us these days. Besides knowledge, we also consider stylist experience, advice, and, of course, customer satisfaction. Esterella Lingerie scores excellently on all these points, with a 9 out of 10. We are very proud of this, and we will do everything we can to achieve this every year.
